CTEL equips the correctional market.
CTEL equips correctional institutions with superior communication products, including: telephone, video visitation, tablet, and texting devices utilizing the latest technologies.
CTEL understands the correctional market.
Our experience in corrections spans nearly 30 years. We take pride in the cost controls and impact on the employee efficiency of our facilities, while protecting all the information in a secure environment.
CTEL serves the correctional market.
Our facility partners and their command staff employees will attest to our ongoing commitment to provide the best technology, expertise, service, and support. We value the relationships we have gained and make our customer’s success our highest priority.
InmateSales Customer Service Hours:
InmateSales Department
Toll-free Phone Number: (877) 998-5678
Hours: 24/7 Support (Reduced Hours on US Observed Holidays) Closed Thanksgiving and Christmas Day
Video Visitation Scheduling:
Toll-free Phone Number: (866) 340-7879
Hours: Monday through Friday, 8:30AM CST to 6PM CST
Saturday, 10AM CST to 4:30PM CST
VisiTel Customer Service Hours:
VisiTel Customer Service Department
Toll-free Phone Number: (800) 583-9683
Hours: 24/7 Support (Reduced Hours on US Observed Holidays) Closed Thanksgiving and Christmas Day
Video Visitation Scheduling:
Toll-free Phone Number: (800) 583-9683
Hours: Monday through Friday, 8:30AM CST to 6PM CST
Saturday, 10AM CST to 4:30PM CST
Frequently Asked Questions
GENERAL INMATE QUESTIONS
Answer: No
Answer: No, you would need to call InmateSales to obtain the balance.
Answer: No, the inmate cannot receive calls. You would need to wait for the inmate to call you back.
Answer: Collect calling is no longer available. You would need to prepay for phone time.
FUNDING
Answer: There could be multiple reasons. Contact InmateSales at (877) 998-5678 or your credit card company.
Answer: This means you have added the funds to Direct Pay and the funds are attached to your phone number only.
Answer: The inmate will not be notified. The inmate will need to try to call out.
Answer: Chirper funds are not transferable. Contact InmateSales to request a refund. You must have your Transaction ID number when you contact us.
The Transaction ID is the same as a confirmation number and is unique to each transaction. You will receive this after making a purchase. If you receive the Transaction ID over the phone by a Customer Service Representative or through the IVR, be sure to write it down. This number is also located in your account profile on the InmateSales app and the website (if you have an email on your account.)
Answer: Phone time funds are transferable. Call InmateSales for assistance. You must have your Transaction ID number. The funds would not be transferred without this number.
Answer: Phone time funds are transferable. Call InmateSales for assistance. You must have your Transaction ID number. The funds would not be transferred without this number.
Answer: Call InmateSales for assistance. You must have your Transaction ID number when you contact us. The funds will not be refunded without this number.
Answer: Call InmateSales to submit a refund or transfer the funds. You must have your Transaction ID number when you contact us. The funds will not be refunded without this number.
Answer: We accept Visa, Mastercard or Discover.
Answer: No, you would need to purchase with a debit or credit card.
Answer: Yes, a processing fee will be applied. Yes, a customer service representative fee is higher. For rates, visit InmateSales.com, the InmateSales app or listen to the rates on the IVR.
Answer: Direct Pay lets you add funds to a particular phone number. This allows the inmate to only call that phone number.
PIN Debit lets you add funds to an inmate’s calling account. This allows the inmate to call any phone number.
Answer: For Direct Pay, access your account on the InmateSales app, inmatesales.com, or call the toll-free customer service number, (877) 998-5678.
Answer: You can manually change the amount on the purchasing page.
Answer: If the facility is not listed, then we do not service the facility.
VIDEO VISITATION
Answer: You would need to request access.
Answer: Contact Video Visitation to have your username and password reset.
INMATESALES
Answer: You can use our app “InmateSales”, our website inmatesales.com or call InmateSales and speak with a customer service representative.
Answer: We have two apps. InmateSales is used for funding and scheduling video visits. The InmateSales View app is used for the actual video visit.
Answer: PIN is the personal identification number. When creating an account for the first time, the system will prompt you for a 4-digit number you will need to remember for future access.
Answer: Verify the phone number and email address and reattempt.
BLOCKING
Answer: You cannot block one specific inmate from calling. You can call CPC Customer Support to have your number blocked from receiving any calls from a jail.
Answer: No, the only way to block your number is by speaking with a customer service representative.
Answer: They will know the number is blocked but not who blocked it.
Answer: Verify the phone number and email address and reattempt.